{"id":10707,"date":"2021-03-03T08:58:57","date_gmt":"2021-03-03T06:58:57","guid":{"rendered":"https:\/\/eder.de\/blog\/2021\/03\/03\/the-art-of-answering\/"},"modified":"2023-02-13T09:44:37","modified_gmt":"2023-02-13T07:44:37","slug":"the_art_of_answering","status":"publish","type":"post","link":"https:\/\/eder.de\/en\/blog\/2021\/03\/03\/the_art_of_answering\/","title":{"rendered":"The art of answering"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Headline” module_class=”grey_gradient_wrapper” _builder_version=”4.9.4″ _module_preset=”default” background_image=”https:\/\/eder.de\/wp-content\/uploads\/2021\/07\/premium_product_communication.jpg” background_position=”center_right” da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row admin_label=”Grau” module_class=”grey_box” _builder_version=”4.9.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Headline” module_class=”grey_gradient_headline” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Top Headline” module_class=”blog_main_headline” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

The art of answering<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Blog-Profilbild” module_class=”blog_wrapper_profilbild” _builder_version=”4.9.4″ _module_preset=”default” width=”100%” max_width=”100%” animation_style=”fade” animation_duration=”500ms” da_disable_devices=”off|off|off” collapsed=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.9.4″ _module_preset=”default” width=”100%” custom_padding=”||||true|true” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ module_class=”blog_spalte_profil” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/eder.de\/wp-content\/uploads\/2021\/11\/Robert_Laub-1-scaled.jpg” alt=”Robert Laub ist Gesch\u00e4ftsf\u00fchrer der Agentur eder und Experte f\u00fcr Digital Twin und Online Produkt-Konfiguratoren.” title_text=”Robert_Laub” _builder_version=”4.11.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Name” module_class=”blog_profil_headline” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Robert Laub<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Beschreibung” module_class=”blog_profil_beschreibung” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Managing Partner Agentur eder<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ module_class=”blog_spalte_socialmedia” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Facebook” module_class=”social_media_icons” _builder_version=”4.9.4″ _module_preset=”default” text_text_color=”RGBA(0,0,0,0)” global_colors_info=”{}”]\"Facebook\"<\/a>[\/et_pb_text][et_pb_text admin_label=”Instagram” module_class=”social_media_icons” _builder_version=”4.11.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]\"Instagram\"<\/a>[\/et_pb_text][et_pb_text admin_label=”LinkedIn” module_class=”social_media_icons” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]\"LinkedIn\"<\/a>[\/et_pb_text][et_pb_text admin_label=”YouTube” module_class=”social_media_icons” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]\"YouTube\"<\/a>[\/et_pb_text][et_pb_text admin_label=”Xing” module_class=”social_media_icons” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]\"Xing\"<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text Abschnitt 1″ module_class=”text_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” display: flex;|| flex-direction: column;|| max-width: 800px;|| margin: 0 auto !important;|| margin-top: 20px !important;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_tablet=”margin: 0 50px !important;||” custom_css_main_element_phone=”margin: 0 20px!important;||” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”blog_special_content” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

There\u2019s understandably a lot of pandemic-induced frustration around at the moment. But today I\u2019d like to shift the focus to a positive side effect of Covid-19:<\/p>\n

\u201cSince the coronavirus hit, when we send a message with a specific enquiry or query, most of the time we actually get a reply!\u201d<\/strong>
\u2013 Robert Laub, Managing Partner Agentur eder<\/em><\/p>\n

That may sound trivial, but on a day-to-day basis it\u2019s far from it. Pre-corona, answers to written enquiries or questions would often go unanswered.<\/p>\n

I\u2019m talking here about enquiries or queries sent to a particular person in the broader working context. In pre-Covid times, we were seeing a couple of basic trends:<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Aufz\u00e4hlung” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    \n
  1. The probability of getting an answer reduced disproportionately as the size of the company you\u2019re dealing with increased.<\/li>\n
  2. The more senior the person you were writing to, the greater the probability of getting a reply.<\/li>\n<\/ol>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Zitat” module_class=”zitat_noah_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=”display: flex;||max-width: 1200px;||margin: 0 auto !important;||padding: 100px !important;||flex-direction: column;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”padding: 50px 20px !important;||font-size: 25px;” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Zitat” module_class=”blog_ausbildung_zitat” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” font-size: 30px;|| line-height: 1.2;|| font-style: italic;” global_colors_info=”{}”]<\/p>\n

    “Pre-corona, answers to written enquiries or questions would often go unanswered.”<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text Abschnitt 2″ module_class=”text_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” display: flex;|| flex-direction: column;|| max-width: 800px;|| margin: 0 auto !important;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”margin: 0 50px !important;” custom_css_main_element_phone=”margin: 0 20px!important;” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”blog_content” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    But shame on anyone who suggested this might be a systematic issue!<\/p>\n

    There\u2019s no doubt that both the above scenarios have caused more than a measure of frustration over recent years, especially as they were not restricted to communications with external suppliers. Indeed, many employees at larger companies have reported examples of similar behaviour in internal communications.<\/p>\n

    I\u2019d rather not go into the reasons for this here; suffice to say that in my view every genuine enquiry or query deserves a proper answer \u2013 whether that\u2019s from a contact within the company or beyond.<\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Zitat” module_class=”zitat_noah_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=”display: flex;||max-width: 1200px;||margin: 0 auto !important;||padding: 100px !important;||flex-direction: column;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”padding: 50px 20px !important;||font-size: 25px;” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Zitat” module_class=”blog_ausbildung_zitat” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” font-size: 30px;|| line-height: 1.2;|| font-style: italic;” global_colors_info=”{}”]”Of greater interest to me is that, since Covid arrived on the scene, this kind of behaviour has all but petered out.”[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text Abschnitt 3″ module_class=”text_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” display: flex;|| flex-direction: column;|| max-width: 800px;|| margin: 0 auto !important;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”margin: 0 50px !important;” custom_css_main_element_phone=”margin: 0 20px!important;” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||align-items: center;” global_colors_info=”{}”][et_pb_text module_class=”blog_content” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]Of greater interest to me is that, since Covid arrived on the scene, this kind of behaviour has all but petered out.
    \nHas the pandemic really brought about such an improvement in people\u2019s social skills and empathy levels? It\u2019s unlikely, and what has led to what belongs to the realms of speculation. That said, from my observations so far, these developments are directly related to the broader move to working from home (wfh).<\/p>\n

    The motivation to reply to messages may ultimately be driven by a wfh-induced lack of social contact, a greater sense of appreciation for our fellow human beings or a potentially more focused working environment at home than in an open-plan office.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Zitat” module_class=”zitat_noah_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=”display: flex;||max-width: 1200px;||margin: 0 auto !important;||padding: 100px !important;||flex-direction: column;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|phone” custom_css_main_element_phone=”padding: 50px 20px !important;||font-size: 25px;” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Zitat” module_class=”blog_ausbildung_zitat” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” font-size: 30px;|| line-height: 1.2;|| font-style: italic;” global_colors_info=”{}”]\u201cWe can only hope that this reply culture lives on beyond Covid.\u201d[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text Abschnitt 4″ module_class=”text_wrapper” _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=” display: flex;|| flex-direction: column;|| max-width: 800px;|| margin: 0 auto !important;” da_disable_devices=”off|off|off” collapsed=”on” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”margin: 0 50px !important;” custom_css_main_element_phone=”margin: 0 20px!important;” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.4″ _module_preset=”default” custom_css_main_element=”display: flex;||flex-direction: column;||align-items: center;” global_colors_info=”{}”][et_pb_text module_class=”blog_content” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”]We can only hope that this \u201creply culture\u201d lives on beyond Covid. A lack of response generally gives us the worst of all worlds. It leaves questions unanswered and opens up (unwanted) room for interpretation.<\/p>\n

    So I\u2019ll finish with a simple request: please reply \u2013 Covid or no Covid.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Beitrag-Footer-Navigation” module_class=”blog_footer_wrapper” _builder_version=”4.9.4″ _module_preset=”default” da_disable_devices=”off|off|off” saved_tabs=”all” collapsed=”on” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_nav in_same_term=”on” _builder_version=”4.9.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_post_nav][et_pb_text admin_label=”Zur\u00fcck zur \u00dcbersicht” module_class=”blog_zur_uebersicht button_basic button_green” _builder_version=”4.9.4″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_orientation=”center” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjYzIn19@” global_colors_info=”{}”]Back to overview[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Read the blog by our Managing Director Robert Laub about the positive effects of Corona on communication.<\/p>\n","protected":false},"author":4,"featured_media":4669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-10707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"yoast_head":"\nThe art of answering - eder - Agentur f\u00fcr Produktkommunikation<\/title>\n<link rel=\"canonical\" href=\"https:\/\/eder.de\/en\/blog\/2021\/03\/03\/the_art_of_answering\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The art of answering - eder - Agentur f\u00fcr Produktkommunikation\" \/>\n<meta property=\"og:description\" content=\"Read the blog by our Managing Director Robert Laub about the positive effects of Corona on communication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eder.de\/en\/blog\/2021\/03\/03\/the_art_of_answering\/\" \/>\n<meta property=\"og:site_name\" content=\"eder - Agentur f\u00fcr Produktkommunikation\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-03T06:58:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-13T07:44:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eder.de\/wp-content\/uploads\/2021\/04\/eder_Blogbeitrag_Rueckmeldekultur.png\" \/>\n\t<meta property=\"og:image:width\" content=\"400\" \/>\n\t<meta property=\"og:image:height\" content=\"260\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"12 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/eder.de\/en\/#organization\",\"name\":\"Agentur eder\",\"url\":\"https:\/\/eder.de\/en\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/eder.de\/en\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/eder.de\/wp-content\/uploads\/2021\/05\/eder_agentur_fuer_produktkommunikation.svg\",\"width\":100,\"height\":38,\"caption\":\"Agentur eder\"},\"image\":{\"@id\":\"https:\/\/eder.de\/en\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/eder.de\/en\/#website\",\"url\":\"https:\/\/eder.de\/en\/\",\"name\":\"eder - Agentur f\\u00fcr Produktkommunikation\",\"description\":\"Als Spezialist f\\u00fcr Ihre Produktkommunikation erstellen wir digitale Medien f\\u00fcr alle Bedarfe. 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